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Paul Hudson
Paul Hudson CEO of Intersperience
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Guest Bloggers

Open Ideas; the challenge of the M-Age

On May 26th 2011, Intersperience will be hosting Open Ideas: The Future Starts Here.

In this Vlog, Paul Hudson, CEO introduces the M-Age and the challenge that the economic fruition of this generation presents for business; a challenge which will be addressed in more depth at Open Ideas.

For the full Open Ideas agenda, venue details and booking information click here

Why isn't customer service about the customer?

Customer service should be designed to meet the needs of the customer, not the needs of business. And yet many of my own recent experiences seem to me to underline that decisions are based on cost saving and improving internal processes, than actually improving the customerís experience.

Take my recent experience with my broadband supplier. I contacted them because I was having difficulty switching to online billing, I had recently moved house and my online account was somehow still...

Open Ideas; Engaging the digital age

On May 26th 2011, Intersperience will be hosting Open Ideas: The Future Starts Here.

In this Vlog, Paul Hudson, CEO explains the need for engaging the digital age and introduces the purpose of Open Ideas.

The agenda can be found here

More details and booking can be found here at www.intersperience.com/open-ideas

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