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Knowledge Centre

Intersperience are the international consumer research specialists.
Research Update > 07 October 2013
A guide to understanding the impact of changing digital behaviour on business
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The knowledge centre provides an easy way to search our archive of ‘Research Update’ and ‘Newsletter’ articles.

Every article has been tagged by category so that you can find the articles that you are most interested in – ‘consumer behaviour’, ‘digital’, ‘customer service’  ‘international’. This search can be further refined by date.


Research Updates and Articles


  • Stretching social ties
    Prolific online friendships strain human capacity to maintain meaningful relationships Read More
  • Friend or foe?
    Digital Selves highlights benefits of social networks but uncovers growing awareness of negatives Read More
  • Hedonists or workaholics?
    Evidence emerges of contrasting European attitudes to work and play Read More
  • Eastern European cultural conundrum
    Marketeers risk missing golden opportunities in Eastern Europe if they ignore research on critical cultural differences Read More
  • No eco-imperative in shopping
    British buyers care far less about buying eco-friendly products than other Europeans Read More
  • Global reach, local scale
    Globalisation has made it easier to reach potential customers but has also highlighted the need to be more aware of cultural differences Read More
  • The dawning of the Digital Age
    Understanding how humans adapt to technological changes is critical for organisations to thrive in the Digital Age Read More
  • Culture clash
    New ‘Cultural lens’ challenges European stereotypes Read More
  • Service culture differences
    Deep-rooted cultural issues explain divergent customer service expectations across Europe Read More
  • Games without frontiers
    Research into the culture of European consumers reveals five key clusters Read More
  • Digital Ageing and the Internet
    Competitiveness depends on how a population learns to exploit the internet, not how many are online Read More

Customer Services (23 updates & articles)

Digital (59 updates & articles)

Consumer Behaviour (71 updates & articles)

Other (15 updates & articles)